SSIT Teams

Overview of Teams

Student Services Information Technologies (SSIT) is comprised of five service teams: (1) Client/Desktop Services;  (2)  Infrastructure Services; (3) Business Applications & Development; (4) IT Service Management and 5) Business Application Services

Client/Desktop Services 

The Client/Desktop Services team is responsible for:

  • first-level user support
  • client software installations and upgrades
  • incident management resolution
  • hardware troubleshooting and replacements
  • local device troubleshooting (PC, Mac, POS device, etc.)
  • desktop backups and restores
  • local area network support through CIT

The team reports to Martin Moravek, Manager of Client Services. Team members are Doug Butler, Darren Dippolito, Ben Heintz, Jay Howell, Austin Laramee, Charles Simon, and Ricky Stewart.

 

INFRASTRUCTURE services

The Infrastructure team is responsible for:

  • server administration, patch management, virtualization, and load balancing
  • Platform as a Service (PaaS) offerings
  • security assessment and compliance
  • network administration
  • disaster recovery and business continuity
  • Firewall and ACL (access control list) administration.

The team reports to Jane McClellan and has a dotted-line reporting relationship to Martin Moravek. Team members are Steve Buschini

 

Business Applications & Development

The Business Applications & Development team is responsible for:

  • applications development and software engineering
  • interface and integration development and support
  • custom reporting
  • database administration and database performance
  • third-level (back-line) user support.

The team reports to Fermin Romero.  Team members include Joseph Saponaro, Mike Schlossberg, and Phil Williammee.

 

IT Service management

The IT Service Management team is ultimately responsible for specific business applications and coordinates IT-related deliverables for the functional departments they support. The team includes IT Service Managers who serve as “IT partners” for functional areas. They follow established project management methodologies to provide stakeholder management services. The IT Service Managers work with functional area partners to understand requirements and work with the entire Student Services IT group to deliver specific IT solutions.

The IT Service Managers report to Don Sevey, Director, SSIT. Team members are: Veronica Aguirre, Jane McClellan, Sarah Meadows, and Tony Salerno

CUSTOMER SERVICE MANAGER 

Athletics & Physical Education

  • Cornell Athletics
  • Cornell Outdoor Education (COE)
  • Fitness Centers
  • Intramural Sports
  • Physical Education
  • Recreational Services
  • Sports Medicine
  • Student Athlete Services
  • Wellness Program (for faculty and staff)
Veronica Aguirre
Campus & Community Engagement
  • Campus Activities
  • Cornell Chimes
  • New Student Programs
  • Sorority & Fraternity Life
Veronica Aguirre
Campus Life Enterprise Services
  • Conference and Event Services
  • Bailey Hall
  • Cornell Catering
  • Housing
  • Off Campus Living
  • Residential Programs
  • Marketing & Development
Tony Salerno

Campus Life Enterprise Services

  • Cornell Store
  • Cornell Print Services
Jane McClellan
Cornell Career Services Tony Salerno

Cornell Commitment

  • Cornell Tradition Fellows
  • Meinig Family Cornell National Scholars
  • Rawlings Research Scholars 
Tony Salerno
Cornell Health
  • Counseling and Psychological Services
  • Medical Care
  • Pharmacy
  • Physical Therapy
  • Skorton Center for Health Initiatives
  • Student Health Benefits
  • Student Disability Services
Sarah Meadows
Dean of Students
  • Asian & Asian American Center (A3C)
  • Care and Crisis Services
  • First Generation and Low Income Support
  • Lesbian, Gay, Bisexual, Transgender (LGBT) Resource Center
  • Multicultural Student Leadership and Empowerment
  • Office of Spirituality and Meaning Making (Cornell United Religious Work)
  • Student Development Diversity Initiatives (SDDI)
  • Undocumented/DACA Support
  • Women’s Resource Center (WRC)
Veronica Aguirre
Einhorn Center Tony Salerno
Graduate School Veronica Aguirre
Office of Global Learning Veronica Aguirre

SCL Admin & Support

  • Business Service Center
Jane McClellan

SCL Admin & Support

  • Facilities
    Tony Salerno

    Campus Life Enterprise Services

    • Dining
    Sarah Meadows
    SCL Admin & Support
    • SCL Human Resources
    Sarah Meadows
    University Registrar Tony Salerno

    Vice Provost for Enrollment

    • Financial Aid & Student Employment
    • Undergraduate Admissions 
    Veronica Aguirre

    Business Application Services

    The Business Application Services team supports end-users within and outside the organization, helping departments in the use of various types of software programs to efficiently and effectively fulfill business objectives. This includes configuring and troubleshooting applications and software for all internal customers, such as operations, development, and other business units.

    These Business Application Analysts are responsible for:

    • configuring software
    • troubleshooting and incident/problem resolution for business applications
    • design and delivery of application systems training
    • systems documentation
    • applications patch/upgrade support
    • second-level (back-line) user support.

    The Business Application Services team reports to Jane McClellan.  Team members are Phil Aubin, Diana Evans, Carol Johnson, Dave Kania, and Alan Rose.