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Desktop Support

Common desktop support issues/requests include:

  • Desktop/laptop software installation and support (i.e. Windows, printing, etc.)
  • Hardware support (computer, printer, point of sale, handheld device, etc.)
  • Windows and network service access requests
  • AV support (computer projectors, speakerphones, etc.)


Business Application Support and Development

Common requests include:


Campus Kaizen Guardian

Campus Kaizen Guardian - University system for reporting non-emergency incidents, concerns about an individual's behavior or reporting of Clery reportable crimes. Common requests include:


Cornell Health Application Support

Cornell Health Clinical Application Support - common clinical application support requests include:

  • All Point and Click support requests including troubleshooting and system configuration
  • Harvest, Viztek and QS1 support requests
  • Support, training and access for all additional clinical applications, interfaces and medical devices
  • Cornell Health patient portal support requests


Cornell Retail Services Support

Common requests for CRS include (for hardware support please click on Desktop Support):


Dining Retail Services Support

Common requests include: FSS Data Maintenance Issues, packs size changes, data integrity issues, FSS Standards or Procedures. Micros POS item maintenance.

FSS New Item Requests:  When looking to add a new item or find a replacement item purchased for any dining operation please follow the procedure for Adding New Food & Supply Items.  Fill out the New Item Form and send to the Purchasing Team for approval.  *allow minimum of 5 business days.

FSS Recipe Requests:  Chefs should check FSS for existing recipes & Verify with the Manager Food Service Systems for recipe duplication before submitting a new recipe form.  New recipes will not be added to FSS if a similar recipe already exists.  Follow the Procedures below to make changes to existing recipes or submit new requests.

Micros POS:  Fill out the appropriate PDF form to add new or existing items to scan at the Micros POS, add new recipe items, add a button, remove an item and button from the touchscreen. These PDF forms are stored in BOX and require Duo Authentication, click on the form below after you get signed into box and the form loads, click on the "Open" button in the upper right corner to download the file to your computer, file out form, then use the "Submit Form" button which will open your email, attach the form and then click send.    


GET Application Issues

Report issues/problems using the dining GET application:

  • Trouble adding money with GET Funds; BRB, City Bucks, & laundry
  • Error when ordering with GET Food
  • Trouble paying using GET My Card/Contactless Payment


LanguageLine On-Demand Interpreter Service

  • LanguageLine is an on-demand, live service with human interpreters, available via phone, web browser, Zoom or Teams meeting, and LanguageLine Insight app.
  •  Interpreters are available on-demand within seconds to minutes of initiating a request.
  • This service is available to all faculty and staff in Student & Campus Life (SCL) departments, should your department choose to participate in the service.
  • This is a paid service, charged to your department, based on usage.


Phone/Network Service Request

Common requests include:

  • Phone requests (add, change, move, etc.)
  • Network requests (add, change, move, etc.)
  • Phone / Network Repairs