Select the Appropriate Ticket Queue

Desktop Support

Common desktop support issues/requests include:

• Desktop/laptop software installation and support (i.e. Windows, printing, etc.)
• Hardware support (computer, printer, point of sale, handheld device, etc.)
• Hardware Purchasing (All hardware purchases need to go through Desktop Support and please allow 30 days for all hardware purchases)
• Windows and network service access requests
• Loaner Laptops (for loaner requests < 5 laptops please allow 5 business days, for loaner requests that are > 5 laptops please allow 10 business days, loaners must be returned within 120 days of issuance).

Business Application Support and Development

Common requests include:

• Support, training and access for Enterprise Systems, both commercial and locally developed
• Define business needs and requirements for new systems
• Evaluate vendors/third party solutions
• Build custom applications, web forms, or websites
• Report and data requests
• Please allow 5 business days for the implementation of system access request/removal 
• System Access - Dining
• System Access - Conference and Event Services
• Remove / Change / Forgot Password

Campus Kaizen Guardian

Campus Kaizen Guardian - University system for reporting non-emergency incidents, concerns about an individual's behavior or reporting of Clery reportable crimes. Common requests include:

• User account
• Data Importer Request
• Incident report form
• Notifications related to submitted incident report forms
• Contact information for a specific case
• Access to case notes
• Reports and data requests
• Other

Cornell Health Application Support

Cornell Health Clinical Application Support - common clinical application support requests include:

• All Point and Click support requests including troubleshooting and system configuration
• Harvest, Viztek and QS1 support requests
• Support, training and access for all additional clinical applications, interfaces and medical devices
• Cornell Health patient portal support requests

Cornell Retail Services Support

Common requests for CRS include (for hardware support please click on Desktop Support):

• CRS Systems Access and Role requests
• All CRS systems support requests including troubleshooting and system configuration
• CRS Website issues
• CRS issues with credit cards, CornellCard, or departmental accounts
• NetSuite System Enhancement Requests

Dining Retail Services Support

Common requests include: FSS Data Maintenance Issues, packs size changes, data integrity issues, FSS Standards or Procedures. Micros POS item maintenance.

• Data Issues Requests - Food Service Systems 

FSS New Item Requests:  When looking to add a new item or find a replacement item purchased for any dining operation please follow the procedure for Adding New Food & Supply Items.  Fill out the New Item Form and send to the Purchasing Team for approval.  *allow minimum of 5 business days.

• Procedure to Add/Replace Food Items & Supplies
• New Item Form

FSS Recipe Requests:  Chefs should check FSS for existing recipes & Verify with the Manager Food Service Systems for recipe duplication before submitting a new recipe form.  New recipes will not be added to FSS if a similar recipe already exists.  Follow the Procedures below to make changes to existing recipes or submit new requests.

• Procedures to Add/change existing FSS Recipes
• New Recipe Request Form

Micros POS:  Fill out the appropriate PDF form to add new or existing items to scan at the Micros POS, add new recipe items, add a button, remove an item and button from the touchscreen. These PDF forms are stored in BOX and require Duo Authentication, click on the form below after you get signed into box and the form loads, click on the "Open" button in the upper right corner to download the file to your computer, file out form, then use the "Submit Form" button which will open your email, attach the form and then click send.    

• Add Convenience Items to Micros POS
• Add Recipe Items to Micros POS
• Add Move Remove Items on Micros POS
• Items Not Scanning Worksheet for Micros POS
• Unit Special - Special Pricing / Need Additional Micros POS

GET Application Issues

Report issues/problems using the dining GET application:

• Trouble adding money with GET Funds; BRB, City Bucks, & laundry
• Error when ordering with GET Food

• Trouble paying using GET My Card/Contactless Payment

   

Phone/Network Service Request

Common requests include:

• Phone requests (add, change, move, etc.)
• Network requests (add, change, move, etc.)
• Phone / Network Repairs